Terms and conditions

Terms and Conditions

1. Introduction

1.1 Purpose of the Terms: These Terms and Conditions ("Terms") govern your use of Ice Casino services, including but not limited to online gaming, deposits, withdrawals, and bonuses.

1.2 Acceptance of Terms: By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any provision of the Terms, please refrain from accessing our website or using our services.

1.3 Age and Legal Restrictions: You must be at least 18 years old (or the age required for online gaming in your jurisdiction) to use our services. Our services are subject to all applicable laws and regulations, including those related to online gaming.

2. Account Registration

2.1 Eligibility: To register an account with us, you must provide accurate and complete information about yourself. You must not create multiple accounts or attempt to impersonate another user.

2.2 KYC and Verification Requirements: We may request verification of your identity and age at any time. Failure to comply with these requirements may result in account suspension or closure.

2.3 Responsibility for Account Security: You are responsible for maintaining the confidentiality of your login credentials and ensuring that your account is not accessed by unauthorized individuals.

3. Deposits and Withdrawals

3.1 Accepted Payment Methods: We accept various payment methods, including but not limited to credit cards, e-wallets, and cryptocurrencies.

3.2 Minimum and Maximum Limits: The minimum deposit amount varies depending on the payment method used, while the maximum withdrawal limit is €30,000 per month.

3.3 Processing Times and Fees: Deposits are typically processed instantly, while withdrawals may take up to 96 hours after KYC verification. No fees apply for deposits or withdrawals.

3.4 Anti-Money Laundering Policy: We maintain a strict anti-money laundering policy to prevent illicit activities. Any suspicious transactions will be reported to the relevant authorities.

4. Bonuses and Promotions

4.1 How Bonuses Are Credited: Bonuses are credited automatically after completing the required deposit, unless otherwise specified.

4.2 Wagering Requirements: Wagering requirements apply to bonuses, with a minimum requirement of 40x the bonus amount for deposit bonuses and 30x for free spins winnings.

4.3 Expiry and Abuse Clauses: Bonuses expire five days after issuance, while free spins are valid for three days. Abuse of bonuses or any irregular gaming patterns may result in account suspension or closure.

5. Gameplay and Fairness

5.1 RNG Usage: Our games use Random Number Generators (RNGs) to ensure fairness and randomness.

5.2 Game Malfunctions: In the event of a game malfunction, we reserve the right to suspend gameplay and/or void any winnings obtained.

5.3 Limits on Play and Responsible Gaming Tools: We offer various responsible gaming tools, including deposit limits, wager limits, and session limits, to help you control your gaming habits.

6. Responsible Gambling

6.1 Self-Exclusion Options: You may self-exclude from our services for a specified period or permanently by contacting our support team.

6.2 Deposit, Wager, and Session Limits: We recommend setting deposit, wager, and session limits to maintain a responsible gaming experience.

6.3 Help and Support Links: For help and support with responsible gaming, please visit our website's Responsible Gaming section or contact our support team.

7. Prohibited Activities

7.1 Bonus Abuse: Any attempt to exploit bonuses or manipulate gameplay will result in account suspension or closure.

7.2 Fraud, Collusion, or Manipulation: We take all forms of cheating and manipulation seriously and will investigate any suspicious activity.

7.3 Use of Bots or Automated Systems: Using bots or automated systems to access our services is strictly prohibited and may result in account suspension or closure.

8. Account Suspension and Closure

8.1 Voluntary Account Closure: You may request to close your account by contacting our support team.

8.2 Breach of Terms: We reserve the right to suspend or close your account if you breach these Terms.

8.3 Inactivity and Dormant Accounts: Inactive accounts may be suspended or closed after a specified period, while dormant accounts will be reactivated upon request.

9. Privacy and Data Protection

9.1 Information Collected: We collect personal data to provide our services, manage your account, and comply with regulations.

9.2 Use and Storage of Personal Data: We use and store your personal data securely in accordance with the General Data Protection Regulation (GDPR).

9.3 GDPR Compliance: We maintain GDPR compliance to protect your rights as a data subject.

10. Limitation of Liability

10.1 Losses: We are not liable for any losses or damages resulting from system errors, third-party links, or unauthorized access to your account.

10.2 System Errors: System errors may result in the loss of winnings or bonuses. In such cases, we reserve the right to void any affected transactions.

10.3 Third-Party Links: We are not responsible for any content, products, or services provided by third-party links.

11. Amendments and Updates

11.1 Right to Modify the Terms: We reserve the right to modify these Terms at any time without prior notice.

11.2 Notification of Changes: Any changes to these Terms will be published on our website. Your continued use of our services constitutes your acceptance of the updated Terms.